SECURE RIDE CO — STORE POLICIES

Last updated: 15 July 2026

These policies apply to purchases made through our website and should be read together with any product-specific instructions or conditions displayed on our website.

Nothing in these policies excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. Contact Details

Business: Secure Ride Co
Email: securerideco@gmail.com
Business Location: Gold Coast, QLD
Returns address: Provided after your return request is approved

Please contact us before returning a product. Products returned without prior approval may take longer to process.

RETURNS, REFUNDS AND MONEY-BACK GUARANTEE

2. Our 60-Day Money-Back Guarantee

We want you to feel confident purchasing from Secure Ride Co. In addition to your rights under the Australian Consumer Law, eligible purchases are covered by our 60-day money-back guarantee.

The 60-day period begins on the date your order is recorded as delivered by the delivery carrier.

To use the guarantee, you must contact us within 60 calendar days of delivery and provide:

• Your full name and order number;

• The email address used to place the order;

• A brief explanation of why you are returning the product; and

• Photographs of the product if reasonably requested.

Products returned under the 60-day money-back guarantee must:

• Have been purchased directly from Secure Ride Co;

• Be returned with all essential components, keys, accessories and included parts;

• Be reasonably clean and securely packaged for return;

• Not have been deliberately damaged, modified or used contrary to the instructions; and

• Not show damage beyond what would reasonably occur while assessing or trialling the product.

Opening the packaging or reasonably trialling the product does not automatically make it ineligible for the guarantee.

Where the return is accepted under the 60-day guarantee, we will refund the amount actually paid for the returned product.

Original shipping, express delivery and other delivery charges are not refundable for a voluntary return unless:

• The product is faulty;

• The wrong product was supplied;

• The product was materially different from its description; or

• The Australian Consumer Law requires those costs to be refunded.

Customers are responsible for return postage for voluntary returns made under the 60-day guarantee. We recommend using a tracked delivery service because we cannot process a return that is not received.

No restocking fee will be charged for an approved return under this guarantee.

This guarantee does not limit any rights you may have under the Australian Consumer Law.

3. Change-of-Mind Returns After 60 Days

We will accept a return solely because you changed your mind after the 60-day guarantee period has ended.

This does not affect your rights where a product is faulty, unsafe, not of acceptable quality, not fit for its disclosed purpose or does not match its description.

4. Bundles, Discounts and Promotional Purchases

Refunds are based on the amount actually paid for the returned product after discounts, promotional codes, credits and other reductions have been applied.

Where products were sold as a bundle, we may require all products included in the bundle to be returned before issuing a full bundle refund.

Where only part of a bundle is returned, the refund may be adjusted to account for the products retained by the customer, provided the calculation is clearly explained and does not limit any rights under the Australian Consumer Law.

Any complimentary item supplied as part of a promotion must also be returned where the entire qualifying purchase is being refunded under the 60-day money-back guarantee.

5. How to Request a Return

To request a return:

1. Email securerideco@gmail.com within the applicable return period.

2. Include your order number and reason for the return.

3. Wait for return instructions and the approved return address.

4. Package the product securely with all required components.

5. Send the parcel using a trackable delivery method.

Do not return products to an address shown on the original shipping label unless we specifically instruct you to do so.

We may ask for photographs or video showing the product and its condition before authorising a return. This helps us assess the issue and may allow us to resolve the matter without requiring the product to be returned.

6. Faulty, Damaged or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if your product:

• Arrives damaged;

• Is faulty or unsafe;

• Is missing essential components;

• Is materially different from its description;

• Is not fit for a purpose you disclosed to us before purchasing; or

• Is not the product you ordered.

You may be asked to provide proof of purchase and reasonable evidence of the issue, such as photographs or video.

The original packaging is preferred where available, but it is not required for a valid claim concerning a faulty product.

Where we confirm that a product has a fault or another covered problem, we will reimburse reasonable return postage costs. Please retain your postage receipt.

7. Australian Consumer Law Remedies

Our products come with automatic consumer guarantees under the Australian Consumer Law.

Where there is a major failure, you may generally choose between a replacement or refund and may also be entitled to compensation for reasonably foreseeable loss or damage.

Where a failure is not major, we may choose to repair or replace the product within a reasonable time. If the product cannot be repaired or replaced within a reasonable time, you may be entitled to a refund or another remedy available under the Australian Consumer Law.

A product may have a major failure where, for example:

• A reasonable consumer would not have purchased it had they known about the problem;

• It is substantially unfit for its normal purpose and cannot easily be fixed;

• It is substantially unfit for a purpose disclosed to us and cannot easily be fixed;

• It is significantly different from its description, sample or demonstration model; or

• It is unsafe.

Your Australian Consumer Law rights are not limited to 60 days or two years. Depending on the circumstances, those rights may continue beyond our voluntary guarantee and warranty periods.

8. Refund Processing

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will normally be submitted to the original payment method within five business days.

Your bank, card provider or payment service may require additional time to make the funds available. Secure Ride Co does not control external payment-processing timeframes.

Unless required otherwise by law, refunds will be returned to the original payment method rather than issued as cash, store credit or another form of payment.

TWO-YEAR PRODUCT WARRANTY

9. Two-Year Warranty Against Defects

In addition to the rights and remedies available under the Australian Consumer Law, Secure Ride Co provides a two-year warranty against defects for eligible Secure Ride Co products.

The warranty begins on the date the product is delivered to the original purchaser and applies only to products purchased directly from Secure Ride Co or an authorised Secure Ride Co retailer.

This warranty covers defects in materials or workmanship that arise during normal and intended use of the product.

Subject to the Australian Consumer Law, where a valid warranty claim is accepted, Secure Ride Co may:

• Repair the product;

• Replace the product with the same or a reasonably equivalent product;

• Supply the necessary replacement component; or

• Provide a refund.

A replacement product or component provided under this warranty will be covered for the remainder of the original warranty period. This does not affect any separate rights that apply under the Australian Consumer Law.

10. Australian Consumer Law Warranty Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This two-year warranty is provided in addition to, and does not exclude or limit, these rights.

11. Warranty Provider

This warranty is provided by:

Warranty provider: Secure Ride Co
Business Location: Gold Coast, QLD
Email: securerideco@gmail.com

12. How to Make a Warranty Claim

To make a claim, contact securerideco@gmail.com and provide:

• Your name and contact details;

• Your order number or other reasonable proof of purchase;

• A description of the alleged defect;

• The date the issue was first noticed; and

• Photographs or video showing the issue, where reasonably possible.

Proof of purchase may include an order confirmation, receipt, payment record or another document reasonably demonstrating that the product was purchased from Secure Ride Co or an authorised retailer.

We may ask you to return the product for inspection. Do not send the product until we provide return instructions.

If the product is confirmed to have a defect covered by this warranty, Secure Ride Co will cover or reimburse reasonable return postage expenses. Keep copies of any postage receipts.

Where an inspection finds that the product does not have a covered defect, we may require the customer to pay reasonable inspection or return-delivery costs, but only where the customer was given a reasonable estimate of those costs beforehand.

13. What the Two-Year Warranty Does Not Cover

To the extent permitted by law, the voluntary two-year warranty does not cover damage or failure caused by:

• Normal wear and tear that does not result from a defect;

• Cosmetic scratches, marks, fading or surface wear that do not affect functionality;

• Lost, misplaced or stolen keys, components or accessories;

• Improper installation, use, removal or storage;

• Failure to follow the supplied instructions or safety warnings;

• Misuse, abuse, excessive force, neglect or deliberate damage;

• Accidents, collisions, impact damage or external events;

• Unauthorised repairs, alterations or modifications;

• Use for a purpose for which the product was not designed;

• Exposure to conditions outside the product’s intended operating environment;

• Damage caused by a vehicle, third party, attempted theft or criminal activity; or

• Use of the product after a defect or safety issue becomes apparent.

These exclusions do not apply where the problem was caused by an inherent defect or where excluding the claim would be inconsistent with the Australian Consumer Law.

The warranty does not cover loss or damage to a vehicle or other property merely because a theft, attempted theft, break-in or other criminal event occurred. This does not exclude any liability that Secure Ride Co cannot lawfully exclude.

SHIPPING AND DELIVERY POLICY

14. Order Processing

Orders are processed on business days, excluding weekends and public holidays.

Estimated dispatch and delivery periods may be displayed on the product page, at checkout or in your order confirmation. These periods are estimates unless we expressly agree to a guaranteed delivery date.

During sales, product launches, public holidays or periods of unusually high demand, processing may take longer. Where we become aware of a stock delay, we will take reasonable steps to notify affected customers.

15. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or been handed to the carrier.

Where an order is returned because an incorrect or incomplete address was provided, or because the parcel was not collected, we may charge the actual cost of redelivery. We will not charge additional delivery costs where the problem was caused by Secure Ride Co or its delivery provider.

16. Tracking and Delivery

Tracking information will be supplied where tracking is available.

A carrier’s tracking record may be used as evidence of dispatch and delivery, but it will not automatically prevent us from investigating a genuinely missing or incorrectly delivered order.

Where you provide an authority to leave, the carrier may leave the parcel in a location it considers suitable. Please ensure that any delivery instructions are accurate and that the nominated location is reasonably secure.

17. Delayed, Lost or Damaged Deliveries

Contact us at securerideco@gmail.com if your order:

• Has not arrived within a reasonable period after the estimated delivery window;

• Is shown as delivered but cannot be located; or

• Arrives damaged in transit.

We will investigate the matter with the delivery provider and provide any remedy required under the Australian Consumer Law.

18. International Orders

Where international delivery is offered, customers are responsible for checking whether the product can lawfully be imported and used in the destination country.

Unless stated otherwise at checkout, international customers are responsible for applicable import duties, customs charges and local taxes.

Australian consumer protections may apply to eligible purchases from Secure Ride Co, but customers may also have rights under the laws of their country or region.

PRODUCT USE AND SECURITY DISCLAIMER

19. Intended Purpose

Secure Ride Co products are designed to provide an additional physical security measure and visible deterrent.

No vehicle-security or anti-theft product can guarantee that a vehicle, property or personal item will never be stolen, entered, tampered with or damaged.

Our products should be used together with sensible security practices, including:

• Locking the vehicle;

• Closing all windows;

• Keeping keys and access devices secure;

• Parking in a safe and well-lit location where possible;

• Activating any factory-fitted security systems; and

• Maintaining appropriate vehicle and property insurance.

Secure Ride Co products are security accessories and are not insurance products.

20. Safe Use

Always read and follow the instructions supplied with the product.

Never drive, operate or move a vehicle while a Secure Ride Co steering-wheel, seatbelt, cable or locking device is installed in a manner that may interfere with vehicle controls.

Before driving, confirm that the product has been fully removed and that the:

• Steering wheel moves freely;

• Seatbelt and buckle operate normally;

• Pedals and gear controls are unobstructed;

• Product and keys have been safely stored; and

• Vehicle can be operated safely.

Do not:

• Modify the product;

• Use excessive force when installing or removing it;

• Use the product if it appears damaged;

• Allow children to play with the product or keys; or

• Use the product for any purpose not described in its instructions.

The customer is responsible for checking that a product is suitable for their particular vehicle before continued use.

TERMS OF SERVICE

21. Acceptance of These Terms

By accessing our website or purchasing from Secure Ride Co, you agree to these terms and policies.

You must be at least 18 years old or have the permission of a parent or legal guardian to place an order.

22. Product Information

We take reasonable care to ensure product descriptions, images, specifications and pricing are accurate.

Colours and appearance may vary slightly because of lighting, photography, manufacturing variations and display settings.

Any material differences affecting the product’s operation, compatibility or intended purpose will be disclosed where reasonably practicable.

Nothing in this section limits your rights where a product does not match its description.

23. Vehicle Compatibility

Customers should review all measurements, compatibility information and installation requirements before purchasing.

Where compatibility is uncertain, contact us before placing your order and provide the vehicle make, model and year together with any other information we reasonably request.

Compatibility information is general unless Secure Ride Co expressly confirms suitability for a particular vehicle.

24. Prices and Payment

Unless stated otherwise:

• Prices are displayed in Australian dollars;

• GST is included where applicable;

• Delivery charges are displayed separately at checkout; and

• Payment must be authorised before an order is processed.

We may correct genuine pricing, description or technical errors. Where an error affects an existing order, we will contact the customer and offer an appropriate solution, which may include completing the order at the correct price or cancelling the affected product and issuing a full refund.

25. Order Acceptance and Cancellation

An order confirmation acknowledges that we have received your order. It does not necessarily mean the order has been accepted or dispatched.

We may cancel or refuse an order on reasonable grounds, including:

• The product is unavailable;

• Payment cannot be authorised;

• We reasonably suspect fraud or unauthorised payment activity;

• A material pricing or listing error has occurred;

• Delivery to the nominated address is unavailable; or

• Fulfilling the order would breach a law or regulatory requirement.

Where we cancel an order after payment has been taken, we will refund the affected amount.

26. Promotions

Promotions are subject to any additional terms displayed with the offer.

Unless stated otherwise:

• Promotions cannot be exchanged for cash;

• Discount codes cannot be applied retrospectively;

• Only one discount code may be used per order; and

• Promotions are available while stocks last.

Promotional conditions will not limit rights available under the Australian Consumer Law.

27. Intellectual Property

The Secure Ride Co name, logos, graphics, photographs, product designs, website content and written materials are owned by or licensed to Secure Ride Co.

You may view and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, sell or commercially exploit our content without prior written permission, except where permitted by law.

28. Prohibited Conduct

You must not:

• Use the website for an unlawful or fraudulent purpose;

• Attempt to gain unauthorised access to the website or another user’s information;

• Introduce malicious code or interfere with the website’s operation;

• Scrape or systematically extract website data without permission;

• Submit false, misleading or abusive content; or

• Infringe another person’s intellectual property, privacy or legal rights.

29. Availability of the Website

We may update, suspend or discontinue parts of the website where reasonably necessary for maintenance, security, legal compliance or business operations.

We do not guarantee uninterrupted access, but this does not affect obligations relating to orders already accepted or any rights that cannot lawfully be excluded.

30. Liability

Nothing in these terms excludes, restricts or modifies:

• The Australian Consumer Law;

• Any consumer guarantee;

• Liability for fraud, deliberate misconduct or negligence where that liability cannot lawfully be excluded; or

• Any other right or remedy that cannot lawfully be excluded.

To the extent permitted by law, Secure Ride Co is not responsible for loss caused solely by:

• A customer’s failure to follow product instructions;

• Continued use of a visibly damaged product;

• Unauthorised modification or repair;

• Use for an unintended purpose; or

• A third party’s criminal conduct where there was no failure by Secure Ride Co to comply with a legal obligation.

Any limitation of liability applies only to the maximum extent permitted by law.

31. Governing Law

These terms are governed by the laws of Australia and [STATE OR TERRITORY].

Nothing in this section prevents a consumer from relying on any applicable law or bringing a claim in a court or tribunal that has jurisdiction under consumer-protection legislation.

PRIVACY POLICY

32. Our Approach to Privacy

Secure Ride Co respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles where applicable, and other applicable privacy laws.

This policy explains how we collect, hold, use and disclose personal information.

33. Information We May Collect

Depending on how you interact with us, we may collect:

• Your name;

• Billing and delivery addresses;

• Email address and telephone number;

• Order and transaction information;

• Customer support communications;

• Product reviews, survey responses or competition entries;

• Marketing preferences;

• Information you provide when making a return or warranty claim;

• Internet Protocol address;

• Browser, device and operating-system information;

• Website activity and interaction data;

• Cookie identifiers and similar tracking information;

• Fraud-prevention and risk information; and

• Payment-related information processed by our payment providers.

We generally do not store complete payment-card details. Those details are normally handled by our payment processor or payment provider.

34. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or submit a form;

• Through our Shopify website;

• Through cookies, pixels and similar technology;

• From payment processors and delivery providers;

• From marketing, analytics and advertising platforms;

• From social media platforms where you interact with our accounts or advertisements;

• From fraud-detection and security providers; and

• From other people where they place an order or make an enquiry on your behalf.

35. Why We Use Personal Information

We may use personal information to:

• Process payments and fulfil orders;

• Arrange delivery;

• Provide customer support;

• Manage returns, refunds and warranty claims;

• Communicate service and order updates;

• Detect and prevent fraud;

• Maintain and improve our website;

• Analyse website performance and customer behaviour;

• Personalise advertising and website content;

• Send marketing where we have the required consent or another lawful basis;

• Maintain financial, tax and business records;

• Enforce our legal rights;

• Resolve disputes; and

• Comply with legal and regulatory obligations.

Where practical, you may interact with us without identifying yourself. However, we may be unable to process an order, deliver a product or resolve a claim without the necessary information.

36. Shopify

Our store is hosted by Shopify.

Shopify processes personal information when customers visit, interact with or purchase from our store. Depending on the Shopify services and privacy settings enabled, Shopify may also process information to provide analytics, fraud prevention, personalisation, advertising and other commerce services.

Shopify has its own privacy practices and may process information independently in connection with services such as Shop and Shop Pay.

37. Disclosure to Other Organisations

We may disclose personal information where reasonably necessary to:

• Shopify and ecommerce-platform providers;

• Payment gateways and financial institutions;

• Shipping, courier, warehousing and fulfilment providers;

• Email, SMS and customer-support providers;

• Website hosting, technology and cybersecurity providers;

• Analytics and advertising platforms;

• Accountants, lawyers, insurers and professional advisers;

• Government agencies, regulators, courts and law-enforcement bodies where required or authorised by law;

• A purchaser or adviser involved in a proposed sale, merger or restructuring of the business; and

• Other service providers that assist us in operating Secure Ride Co.

We do not sell personal information for money.

38. Overseas Processing and Disclosure

Some service providers operate outside Australia or use international data infrastructure.

Personal information may therefore be processed or accessed in countries including Singapore, Canada, the United States and other countries in which Shopify or our service providers operate.

Where applicable, we take reasonable steps to use reputable providers and manage overseas disclosures in accordance with Australian privacy requirements.

39. Cookies and Tracking Technology

Our website may use cookies, pixels, software development kits and similar technologies to:

• Keep the website functioning;

• Remember preferences and cart contents;

• Secure transactions;

• Measure website traffic;

• Understand how visitors use the website;

• Assess advertising performance; and

• Deliver or personalise advertising.

You may be able to manage non-essential cookies through our cookie banner, Shopify customer-privacy controls or your browser settings.

Disabling cookies may affect some website features.

40. Direct Marketing

We may send promotional email or SMS messages where you have consented or where otherwise permitted by law.

Marketing messages will identify Secure Ride Co and include a way to unsubscribe.

You can unsubscribe by:

• Selecting the unsubscribe link in an email;

• Replying STOP to an eligible SMS; or

• Contacting securerideco@gmail.com

We will action valid unsubscribe requests within the period required by Australian law. Administrative messages concerning an existing order, return, warranty claim or account may still be sent where necessary.

Purchasing a product or submitting a general enquiry does not automatically mean that you have consented to all forms of ongoing marketing.

41. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online transmission or storage system is completely secure. Customers should protect their account credentials and notify us if they suspect unauthorised access.

42. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Fulfilling orders;

• Managing warranty and consumer claims;

• Meeting tax, accounting and legal record-keeping obligations;

• Resolving disputes;

• Preventing fraud; and

• Enforcing agreements.

When information is no longer reasonably required, we may securely delete or de-identify it unless retention is required or authorised by law.

43. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Submit requests to securerideco@gmail.com.

We may need to verify your identity before providing access or making a correction. We will respond within a reasonable period and will explain any lawful reason for refusing a request.

44. Privacy Complaints

Privacy complaints should be sent to:

Privacy Officer - Secure Ride Co
Email: secureride@gmail.com

Please include sufficient information for us to understand and investigate the complaint.

We will acknowledge and investigate the matter within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or another applicable regulator.

45. Changes to This Privacy Policy

We may update this policy to reflect changes to our practices, service providers, technology or legal obligations.

The current version will be published on our website with its last-updated date.

Material changes will not be applied retrospectively where doing so would be unlawful or unfair.

POLICY CHANGES AND CONTACT

46. Changes to These Policies

We may update these policies where reasonably necessary.

The policy that applied when you placed your order will generally continue to apply to that order, except where:

• A change benefits the customer;

• A change is required by law; or

• The parties agree otherwise.